By clicking this link on the Best Bites website and in consideration of your annual subscription, you
are hereby accepting the following terms and conditions (the “Terms and Conditions”).

These Terms and Conditions are drafted in the English language. If translated into any language
other than English, the English language version shall prevail to the extent of any inconsistency.
These Terms and Conditions prevail over the Privacy Policy and Website Terms of Use.

General Terms applicable to all redemption processes

Discounts and 2 for 1 offers (the “BB promotions”) can be used 7 days a week, at any time during the establishment’s normal trading hours. Establishments will have their own “blackout” days when BB promotions will not be accepted. We will endeavour to put those days on our website (to include all public national holidays, for example) but we take no responsibility or liability for a BB promotion not being accepted on a “blackout” day. Please see below with respect to establishments refusing to accept BB promotions for any other reasons.

BB promotions are not valid in conjunction with any other discount offers, promotions, special menu items or loyalty/rewards programs offered by an establishment.

BB promotions are not inclusive of any applicable service charges/taxes including but not limited to VAT, Municipality tax, etc (as applicable) and will be separately charged by merchants.

BB promotions are valid until the expiry of your subscription, or sooner, if you breach the terms of these terms and conditions or if the specific promotion is withdrawn by an establishment.

BB promotions have no cash value.

BB promotions are only applicable to meals and not necessarily to other food items sold by an establishment, such as condiments, sauces or other food or food-related products.

BB promotions cannot be applied retrospectively for previous meals prior to buying your subscription.

Your membership of the Best Bites Abu Dhabi Facebook Group is subject to the rules and guidelines stated for that Group.  Your membership of the Best Bites Abu Dhabi Facebook Group is entirely separate from your Best Bites Plus subscription.  

In-restaurant Dining – Specific Terms

You must inform the establishment that you wish to avail of a BB promotion prior to payment or requesting the bill. If you fail to do so, the establishment will exercise its own discretion as to whether it will re-issue the bill, applying the BB promotion.

You must also inform yourselves of any establishment’s other particular (non-financial) conditions of dining in their establishment, such as reservation policy, dress code, age restrictions etc. BB shall have no liability for failure of a customer to adhere with those conditions and not being allowed to enter an establishment.

Your Best Bites Plus membership can be used for two adults and up to three children aged 0-18.

Delivery – Specific Terms

You must inform the establishment that you wish to avail of a BB offer when ordering.

Miscellaneous General Terms Applicable to all offers

BB has no responsibility or liability for your overall experience or food quality at any of the establishments which provide BB promotions, nor does it have any responsibility for additional
terms and conditions imposed by the hotel (ie dress code etc) or its other competing offers or “blackout” days.

In the case of a dispute with an establishment in connection with application of a BB promotion (not relating to “blackout” days or conflicts with other discounts), please call our customer service
number. We advise, that, if no response is forthcoming (due to out of office hours or otherwise), the bill must be settled in favour of the establishment. Please ensure that you then contact our
customer service and we will liaise with the establishment to assess if a refund (or other compensation) should apply. Refunds/compensation shall be at the discretion of BB after making a fair assessment of the information available to it.

You will only be eligible to use BB promotions when your subscription has been paid in full. Installments are not acceptable.

Subscriptions are not refundable for any reason, including but not
limited to, lack of ability to utilise subscriptions as a result of any locally imposed “lockdown” or
other reason (subject to Best Bites FZE’s sole discretion). It is your responsibility to ensure that your subscription has been accepted and paid for in full. BB accepts no responsibility for late, lost or misdirected email or other communications.

We reserve the right to remove and/or amend a BB promotion at any time and cannot be held responsible or liable in any way if a promotion is removed and you try to avail of it. The latest
promotions will be on our website

Unauthorised reproduction, resale or modification of any BB promotion associated with your subscription is prohibited. Your subscription is personal only to you and becomes void if you transfer (or attempt to transfer) your subscription to any other person, or any other person tries to utilise your subscription. For the avoidance of doubt, the holder of a BB subscription must be dining to avail of a BB promotion.

BB will avail itself of any and all legal remedies available to it to ensure that the terms and conditions are respected and adhered to. BB’s aggregate liability to you is the full amount of your subscription
and liability is limited to Best Bites FZE. BB shall not be liable for any indirect or consequential loss of
any kind.

No recourse can be made to any owner, director or officer of BB.
These terms and conditions shall be governed by the laws of the Dubai International Financial Centre. Any dispute shall be resolved by binding mediation between the parties.

You are opting in to receive marketing emails from Best Bites and its Clients. You will be given the option to unsubscribe from the mailing list with every communication. 

Contact Us

If you have any questions about these Terms, please contact us.


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