Privacy Policy

Best Bites T&Cs 


Last updated [Nov 8 2021]


Best Bites Uae (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. 

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Version 1 of our website of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. 

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.  


We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data 

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data 

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. 

Financial Data 

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your questions.]

Facebook Permissions  

The may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

Data From Social Networks 

User information from social networking sites, such as [Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. [If you are using our mobile application, this information may also include the contact information of anyone you invite to use.

Mobile Device Data 

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data 

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.


Data From Social Networks 

User information from social networking sites, such as [Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. [If you are using our mobile application, this information may also include the contact information of anyone you invite to use.

Administer sweepstakes, promotions, and contests. 


We may share information we have collected about you in certain situations. Your information may be disclosed as follows:  

 • By Law or to Protect Rights 

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers 

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.  

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users 

If you interact with other users of the Site [and our mobile application], those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs. 

Online Postings

When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity. 

Third-Party Advertisers 

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you. 


We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

 • Business Partners 

We may share your information with our business partners to offer you certain products, services or promotions. 

 • [Social Media Contacts  

If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.] 

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law. 

Sale or Bankruptcy 

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.


Website Analytics 

We may also partner with selected third-party vendors[, such as [Adobe Analytics,] [Clicktale,] [Clicky,] [Cloudfare,] [Crazy Egg,] [Flurry Analytics,] [Google Analytics,] [Heap Analytics,] [Inspectlet,] [Kissmetrics,][Mixpanel,] [Piwik,] and others], to allow tracking technologies and remarketing services on the Site [and our mobile application] through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site[,our mobile application,], you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.


The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.


We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.


We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. 


[Best Bites UAE]

You may at any time review or change the information in your account or terminate your account by:

Logging into your account settings and updating your account

Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.]

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

Noting your preferences at the time you register your account with the Site 

Unsubscribing via the link on email communications 

Logging into your profile and updating your preferences

Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly. 


UAE law, permits our users who are UAE residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a UAE resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 13 years of age, reside in UAE, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in UAE. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.


If you have questions or comments about this Privacy Policy, please contact us at: 


The Best Bites Plus subscription is non-refundable. 


By clicking this link on the Best Bites website and in consideration of your annual subscription, you are hereby accepting the following terms and conditions (the “Terms and Conditions”).

These Terms and Conditions are drafted in the English language. If translated into any language

other than English, the English language version shall prevail to the extent of any inconsistency.

These Terms and Conditions prevail over the Privacy Policy and Website Terms of Use.

General Terms applicable to all redemption processes

Discounts and 2 for 1 offers (the “BB promotions”) can be used 7 days a week, at any time during the establishment’s normal trading hours. Establishments will have their own “blackout” days when BB promotions will not be accepted. We will endeavour to put those days on our website (to include all public national holidays, for example) but we take no responsibility or liability for a BB promotion not being accepted on a “blackout” day. Please see below with respect to establishments refusing to accept BB promotions for any other reasons.

BB promotions are not valid in conjunction with any other discount offers, promotions, special menu items or loyalty/rewards programs offered by an establishment.

BB promotions are not inclusive of any applicable service charges/taxes including but not limited to VAT, Municipality tax, etc (as applicable) and will be separately charged by merchants.

BB promotions are valid until the expiry of your subscription, or sooner, if you breach the terms of these terms and conditions or if the specific promotion is withdrawn by an establishment.

BB promotions have no cash value.

BB promotions are only applicable to meals and not necessarily to other food items sold by an establishment, such as condiments, sauces or other food or food-related products.

BB promotions cannot be applied retrospectively for previous meals prior to buying your subscription.

Your membership of the Best Bites Abu Dhabi Facebook Group is subject to the rules and guidelines stated for that Group. Your membership of the Best Bites Abu Dhabi Facebook Group is entirely separate from your Best Bites Plus subscription.  

In-restaurant Dining – Specific Terms

You must inform the establishment that you wish to avail of a BB promotion prior to payment or requesting the bill. If you fail to do so, the establishment will exercise its own discretion as to whether it will re-issue the bill, then applying the BB promotion.

You must also inform yourselves of any establishment’s other particular (non-financial) conditions of dining in their establishment, such as reservation policy, dress code, age restrictions etc. BB shall have no liability for failure of a customer to adhere with those conditions and not being allowed to enter an establishment.

Your Best Bites Plus membership can be used for two adults and up to three children aged 0-18.

Delivery – Specific Terms

You must inform the establishment that you wish to avail of a BB offer when ordering.

Miscellaneous General Terms Applicable to all offers

BB has no responsibility or liability for your overall experience or food quality at any of the establishments which provide BB promotions, nor does it have any responsibility for additional terms and conditions imposed by the hotel (ie dress code etc) or its other competing offers or “blackout” days.

In the case of a dispute with an establishment in connection with application of a BB promotion (not relating to “blackout” days or conflicts with other discounts), please email We advise that, if no response is forthcoming (due to out of office hours or otherwise), the bill must be settled in favour of the establishment. Please ensure that you then contact our customer service and we will liaise with the establishment to assess if a refund (or other compensation) should apply. Refunds/compensation shall be at the discretion of BB after making a fair assessment of the information available to it.

You will only be eligible to use BB promotions when your subscription has been paid in full. Installments are not acceptable.

Subscriptions are not refundable for any reason, including but not limited to, lack of ability to utilise subscriptions as a result of any locally imposed “lockdown” or other reason (subject to Best Bites FZE’s sole discretion). It is your responsibility to ensure that your subscription has been accepted and paid for in full. BB accepts no responsibility for late, lost or misdirected email or other communications.

We reserve the right to remove and/or amend a BB promotion at any time and cannot be held responsible or liable in any way if a promotion is removed and you try to avail of it. The latest promotions will be on our website

Unauthorised reproduction, resale or modification of any BB promotion associated with your subscription is prohibited. Your subscription is personal only to you and becomes void if you transfer (or attempt to transfer) your subscription to any other person, or any other person tries to utilise your subscription. For the avoidance of doubt, the holder of a BB subscription must be dining to avail of a BB promotion.

BB will avail itself of any and all legal remedies available to it to ensure that the terms and conditions are respected and adhered to. BB’s aggregate liability to you is the full amount of your subscription and liability is limited to Best Bites FZE. BB shall not be liable for any indirect or consequential loss of any kind.No recourse can be made to any owner, director or officer of BB.

These terms and conditions shall be governed by the laws of the Dubai International Financial Centre. Any dispute shall be resolved by binding mediation between the parties.

You are opting in to receive marketing emails from Best Bites and its Clients. You will be given the option to unsubscribe from the mailing list with every communication. 

Contact Us

If you have any questions about these Terms, please contact us.